Everything about how your personal information is collected, why it is used, and how it is kept safe — all clearly explained here.
399ded ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains where 399ded collects your personal information, why we collect it, how we use it, and the measures we take to keep it secure.
By using 399ded's website, mobile app, or any of our services, you agree to this Privacy Policy. If you have any objections, please contact our support team before continuing to use the platform.
Our commitment: We never sell your information to third parties. Your data is used solely to improve your experience.
When you create an account and use our services on 399ded, we collect various types of information. A detailed breakdown is provided below:
| Data Type | Example | Mandatory? |
|---|---|---|
| Personal Information | Full name, date of birth, gender | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial information | Mobile Banking/Nagad/Rocket number, transaction history | Yes |
| Identity Verification Documents | NID, passport, or driving license | Where Necessary |
| Technical Information | IP address, device information, browser type | Automatic |
| Usage Information | Game history, session duration, and preferred games | Automatic |
| Communication Records | Live chat logs, support tickets | Optional |
We only collect information that is necessary. We do not ask for anything excessive or irrelevant.
399ded collects your information through several methods. Each method is fully transparent and based on your consent.
If cookies are disabled in your browser, some 399ded features may not function correctly. However, core gaming features will remain available.
399ded uses your information only for legitimate purposes. We never use your data for anything unnecessary. The primary use cases are:
You can opt out of promotional emails or SMS at any time. Update your notification preferences in Account Settings or let our support team know.
399ded's website and app use cookies and similar technologies. These store small files in your browser to make your experience smoother and more personalized.
You can disable non-essential cookies at any time through your browser settings. A cookie consent banner is shown on your first visit, where you can customize your preferences.
399ded employs industry-leading technology to protect your data. Our security framework is regularly audited by independent third-party reviewers.
In the Event of a Data Breach: In the event of a data breach, 399ded will notify affected users within 72 hours and take immediate steps to resolve the issue.
399ded does not retain your information beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of active account + 5 years after closure |
| Transaction Records | Minimum 7 years (legal requirement) |
| Identity Verification Documents | 5 years after account closure |
| Game History | Duration of active account + 2 years |
| Support Chat Logs | 1 Year |
| Cookies & Session Data | Upon session end or a maximum of 30 days |
If you request account deletion, we will erase all data not subject to legal obligations within the designated timeframe.
As a 399ded member, you have full rights over your own data. Contact our support team to exercise any of the following rights:
If you want to know what information we hold about you, we will provide a complete summary.
If you notice any incorrect or outdated information, please let us know and we'll get it corrected promptly.
You may request complete deletion of your data, except where legal obligations apply.
You may opt out of marketing or analytical use of your data at any time.
You can download your data in a standard format (JSON/CSV).
You may temporarily restrict the use of your data for specific purposes.
We typically respond to rights requests within 30 business days. Complex cases may take up to 60 days, and you will be notified in advance if that is the case.
399ded is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
A note for parents: If you believe your child is using 399ded, please contact us immediately. Protecting minors is our highest priority.
399ded may update this Privacy Policy as needed. Revisions may occur due to changes in law, the addition of new services, or security improvements.
For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our Data Protection team:
We take all complaints seriously and aim to resolve them within 30 days. If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority.
399ded keeps your data secure through real technology and processes, not just promises.
Every transaction and piece of personal information is protected with 256-bit SSL encryption — secure from the moment data is sent to the moment it is received.
OTP-based two-factor authentication at login protects your account from unauthorized access.
399ded never sells your data. Any sharing with third parties is strictly for service purposes and governed by binding agreements.
Independent cybersecurity experts audit our systems every three months. Any vulnerabilities found are addressed immediately.
Manage your notification, cookie, and marketing preferences directly from Account Settings. Changes can be made at any time.
Our Bangla-speaking support team is available 24/7 to help with any privacy-related questions or concerns.